Refund and cancellation policy

Refunds

• Answer packs: unused credits can be refunded within 7 days of purchase. Bonus credits are not refunded, and credits already used are deducted.
• Reports: if a report you paid for isn't ready within 24 hours, or can't be generated, we refund it in full. A report that was delivered correctly can't be refunded, because it is written for you and delivered at once.
• Failed answers: if an answer fails because of an error on our side, its credit goes back to your balance automatically.
• Billing mistakes: if you were charged twice, or for something you didn't receive, we refund it in full.

How to ask for a refund

Write to contact@taaraji.com from your account email and tell us what you bought. We reply within one working day.

Refunds go back to the original payment method, usually within 5–7 working days. Dodo Payments, our merchant of record, processes them.

Cancellation

Nothing renews and you are never charged automatically, so you don't need to cancel anything to stop paying. You can simply stop using Taaraji.

You can close your account at any time by writing to us. Before it closes, you can ask for a refund of unused credits under the rules above. Credits that aren't refunded end when the account closes.

Your legal rights

Nothing on this page limits your rights under India's Consumer Protection Act, 2019.

Contact and grievances

Write to us at contact@taaraji.com. We reply within one working day.

If you are not happy with our answer, you can write to our Grievance Officer, Taaraji at the same address. We acknowledge complaints within 48 hours and resolve them within 30 days.

Taaraji is operated by INNOSOFT SOLUTIONS SRL, MD-2092, strada București 6, s. Tohatin, mun. Chișinău, Republica Moldova. IDNO 1025600069838.